Blog
We only display blog posts from the last year. For older items, please visit our blog archive page.
Infrequently asked questions about FAQ pages
Four problems with FAQ pages in government content – and tips for risk-managing them.
22 June 2021
Defining words: harder than it sounds
There are some common problems with defining words, and some tools and strategies to solve them.
29 April 2021
Capital letters: less is more
While it might be tempting to use capital letters for emphasis or to show respect, there are clear rules around when they can be used and when they should be avoided.
4 March 2021