Main

Home
About the Style Manual
Style Manual resources
Accessible and inclusive content
Writing and designing content
Grammar, punctuation and conventions
Content types
Structuring content
Referencing and attribution

Style Manual

Home
Blog

Blog

This is our archive of older items. For more recent items, please visit our blog page.

Infrequently asked questions about FAQ pages

Four problems with FAQ pages in government content – and tips for risk-managing them.

22 June 2021
Defining words: harder than it sounds

There are some common problems with defining words, and some tools and strategies to solve them.

29 April 2021
Capital letters: less is more

While it might be tempting to use capital letters for emphasis or to show respect, there are clear rules around when they can be used and when they should be avoided.

4 March 2021

Pagination

First page
Previous page
Page 1
Current page 2

Help us improve the Style Manual

Did you find this page useful?

Yes

Partially

Do you have any other feedback?

Yes

Is your feedback about:

this page

a different page

multiple pages

Tell us the name of the page or copy and paste the URL link

Select the answer that best describes your feedback:

I can't find the information I'm looking for.

I need more detail to answer my question.

There are errors in the guidance.

The topic I'm looking for is not in the Style Manual.

I am having a technical problem.

My feedback is about something else.

Enter your feedback here:

Do you work for government?

Yes

We cannot reply to individual questions and requests for help. We'll use your email address if we need more information from you about your feedback.

Are you interested in taking part in Style Manual user research?

Yes

Please tell us a bit more about yourself.

Given name

Family name

Job role

City or town where you live

We cannot reply to individual questions and requests for help. We'll use your email address to invite you to participate in user research.

We'll use your email address you provided in feedback above to invite you to participate in user research.

Do you work for government?

Yes

Are there any new topics or features you would suggest for Style Manual?

Leave this field blank

Footer

Accessibility statement
Disclaimer and copyright
Privacy policy

Main

Style Manual

Blog

Infrequently asked questions about FAQ pages

Defining words: harder than it sounds

Capital letters: less is more

Help us improve the Style Manual